Decision Guide

Understand your options: Urgent Care or Primary Care?

Urgent Care is the fast, convenient way to treat urgent medical issues that arise. But if it can wait, or if you have other issues to discuss, you may want to consider calling ahead for a primary care appointment. Here’s a guide to help you get the right care.


If you answer yes to any of these questions – call us for an appointment

  • Can care wait for a day or so? Urgent care is more expensive than call-ahead appointments. Call your insurer for details on your out of pocket costs.
  • Important: Do you need to discuss a chronic health issue or medication refill? These must be treated through a primary care visit. Call for an appointment.
  • Do you have additional health concerns you plan to discuss? Call for an appointment. Urgent care visits are short by design, with just enough time to treat urgent medical concerns to get you in and out quickly.
  • Do you have three or more issues to discuss? If so, specify everything you need to discuss when you call, so that we book a longer appointment. This will incur a higher cost.
  • Do you need to see your regular doctor? Urgent care visits are with the first available provider, not your regular doctor.

Download our Where to Go for Care Cheat Sheet to have on hand for when medical needs arise.


Primary Care appointments cost less and allow us to spend more time with you.

As an ongoing partner in your care, we can track your progress and help you to manage your health and work toward your goals.

Call for an appointment, available Mon-Fri 10am to 4pm:

Lake Forest: 949-452-7544

Mission Viejo: 949-452-7699

Note: You must call for an appointment for primary care. All walk-in or online check-in visits are billed as urgent care.


If you need an Urgent Care visit – we’re here for you seven days a week.

With extended hours, no appointment needed and on-site labs, EKGs and x-rays, we’ll help you feel better fast!
Skip the wait: Reserve your place in line now. You are also welcome to walk in anytime.

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